Why Shield Healthcare?
Shield Healthcare has been helping people with a physical need for disposable medical products live comfortably at home. Shield Healthcare is dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction.
At Shield Healthcare, success is defined by our customers: the most important people to our organization. We understand that customer satisfaction means much more than our delivering products on time or having friendly and helpful service agents. It means you like doing business with us.
Every year we survey over 2,500 customers to rate their experience with our company.
* The numbers below represent the above industry standard percentages of customers who are satisfied with our services:
- 99% of our customers would recommend us to friends and family.
- 98% of our customers were satisfied with their shipping time.
- 98% of our customers were satisfied with the accuracy of their shipment.
- 98% of our customers were satisfied with our answering of their questions.
- 97% of our customers felt we understood their needs.
*2010 annual customer survey conducted by Press Ganey Associates Inc.