Refunds & Exchanges

All Returns Require

  • Proof of Purchase
  • Must be returned within 45 days of purchase
  • Must have prior return request and order number to ensure proper credit

Company Standards

Shield Healthcare honors all warranties, expressed or implied, under applicable state law.

Return of the following merchandise is prohibited:

  • Any/All nutritional products or food items
  • Any item worn next to the skin
  • Any item contained in sterile packaging
We will answer any questions or comments a customer has about an item sold.


Only merchandise that has been pre-approved for return will be credited to your account. Please allow 45 days from the date of return for the approved merchandise credit.


Please inquire for any changes or to cancel your order. Changes may delay the shipment of your order request. Please note that cancellations can only be made prior to shipping the order.